Class Policies
Cancellations, transfers and small-group classes · Last updated: November 2026
Small-group classes
Our classes are kept small so every student gets hands-on help, and each needs a minimum group to go ahead. If a date doesn't reach its group size, we'll let you know at least 7 days before and offer a spot on another date, a credit, or a full refund — your choice.
Holiday workshops
- 7 or more days beforeFull refund minus a $5 processing fee.
- 2–6 days beforeA credit toward a future Loom & Linen class (no cash refund), or transfer your spot to a friend.
- Under 48 hours, or no-showNo refund or credit — but you're welcome to send someone in your place.
8-week courses
- 14 or more days before the first classFull refund minus $10.
- Under 14 days beforeA credit toward a future class, or transfer your spot.
- After the course startsNo refunds. Missed classes can't be made up, but that week's materials go home with you.
How to cancel or transfer
Use the “Manage my booking” link in your confirmation email — it shows exactly what applies to you and lets you cancel in a couple of clicks. You can also email loom.linen.bc@gmail.com; the time of your message counts as your notice.
Refunds go back to the card you paid with and usually appear within 5–10 business days. Credits are linked to your email address and are applied automatically when you book again.
To transfer your spot, just tell us the new participant's name (and age, for kids' classes). They'll need to complete the sign-up form and waiver.
Shop orders have their own return policy. See also our class waiver.
