Shop Return Policy
Last updated: November 2026
Shop — Handmade Products
Because our products are handmade with care, we handle returns on a case-by-case basis. We want you to love your purchase.
- Damaged or defective items: Contact us within 7 days of receiving your order with a photo and we will offer a replacement or full refund.
- Change of mind: We accept returns of unused, unaltered items in original condition within 14 days of delivery. Buyer is responsible for return shipping.
- Custom & personalized orders: All sales are final. We cannot accept returns on custom work.
- Kits & patterns: Opened kits and downloaded patterns cannot be returned.
To start a return, email loom.linen.bc@gmail.com with your order details.
Classes & Workshops
Class cancellations, credits and transfers are covered on our Class Policies page.
Questions about a refund or return? Email us at loom.linen.bc@gmail.com and we'll make it right.
